As artificial intelligence continues to reshape industries globally, its ripple effects are being felt in Africa, especially in sectors where women have historically found employment and financial independence. A recent report presented at the Global AI Summit in Kigali has issued a timely warning: African women working in the outsourcing and service sectors face a higher risk of job displacement due to automation and AI.
In many countries across the continent, women form the majority of the workforce in roles such as customer service, administrative support, and data entry. These jobs, often seen as accessible and flexible, are now being rapidly automated by AI-powered technologies—from chatbots to data processing systems. While these advancements promise greater efficiency and cost savings for businesses, they also pose a serious threat to women’s livelihoods if proactive steps aren’t taken.
The report emphasizes the urgent need for investment in upskilling and reskilling programs targeted specifically at women. This includes training in digital literacy, AI fundamentals, data management, and customer engagement tools that integrate with emerging technologies. Equipping women with these skills will not only help them remain employable, but also position them to lead in a tech-driven economy.
This is more than a workforce issue—it’s a gender equity issue. If women are excluded from the future of work, the social and economic consequences will be far-reaching. But with intentional support from governments, the private sector, and development organizations, AI can become a powerful enabler of inclusive growth.
Africa’s digital future must be one where women are not only prepared but empowered. The time to act is now—because the future of work must work for everyone.
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